Resolve your doubts

Where do I pick up the motorhome?

FREE SHUTTLE: see next question

We are very easy to reach by public transport: direct bus from Palma to our base.

We are happy to help you with the timetable.

We are located in Pollença. The most beautiful place to start your holiday with crystal clear water and wonderful sandy beaches.

From here begins a beautiful road through the mountains to the authentic village of Soller.

Our base is located opposite the Lidl, so after some shopping your holiday can start straight away!

You can pick up/deliver the camper from 3:00 PM and return the camper until 11:00 AM.

Deviations are possible on request. (depending on your flight schedule)

If your return flight takes place very early in the morning, it is possible to spend the night at our base.

If your return flight is very late, you can also spend the first night at our base.

Free Shuttle

With our free transfer service we want to take away all your worries about how to get to our base.

During the shuttle service you will receive a full explanation about the island and how to travel with your camper.

The free shuttle service is available during normal “check-in” and “check-out” hours and only to and from the airport.

Hours of free shuttle afternoon (check-in): from 3 p.m. to 9 p.m

Hours of free shuttle morning (check-out): from 7:30 am to 11 am

The free shuttle service is available for bookings of 5 nights.

(outside normal hours an additional charge applies and if you book only 4 nights, € 30 per journey will be charged during normal hours)

Where can I go and can not I camp?

CAMPING ( not allowed on public roads ) means parking in one place for several days, removing awning, table, chairs at night, occupying space around the vehicle. To this end, search the zones at www.park4night.com and comply with the regulations indicated for each zone.
PARKING ( allowed on public roads ) means parking and also overnight in a normal parking space (like cars) without pulling out a canopy, table and chairs and respecting traffic rules and signage without forgetting the size of the vehicle which is larger than that of a normal car.
For this purpose, search the sites at: www.park4night.com (used and constantly updated by thousands of campers).
IMPORTANT: you can always stay at our base and explore the island from here. Feel free to enquire.

What driving license and minimum age do you need to rent a motorhome?

The driver must have held a class B driving licence or the corresponding national licence for more than two years. If you are not an EU resident, you must hold an international driving licence.
The minimum age to drive the vehicle is 25 years.

What does the insurance include?

Under the principles of comprehensive insurance, in the event of damage, the lessor will indemnify the lessee against liability for material damage, with an excess of €1000 to be borne by the lessee. Under no circumstances will the renter be relieved of his civil, administrative, criminal or other responsibilities arising from an accident or malicious behaviour.
In the event that the car breaks down as a result of filling up with the wrong fuel, the renter must bear the costs arising from: emptying the tank, filling up with the correct fuel, any breakdown and travel expenses (€0.50 per kilometre round trip).

What is INCLUDED in the rental price?

The vehicles ( depending on the model ) are equipped with kitchen, fridge, bathroom with sink, shower and toilet, heating, water and wastewater tank, safety belts in the passenger compartment, USB to charge phone, independent 12 V battery for the passenger compartment and radio with or without CD player.
The rental price also includes:
– Unlimited mileage
– VAT
– Civil liability insurance. Comprehensive with an excess of €1000
– 24-hour breakdown service
– Sunshade (depending on model)
– Bicycle rack (depending on model)
– External cleaning
– Sheets, pillows bath towels, duvets, kitchen towels, crockery, cutlery, pots, pans, cafeteria ( for 2 persons included. Per extra person € 25 per rental period )
– Outside table and chairs and filling hose for water

What is NOT INCLUDED in the rental price?

– Diesel fuel 

– Chemical toilet and product ( €30 per rental period )
The chemical toilet is included in the White Moo

Service fee: € 50. (once per rental).
What is included: preparation of the camper. Towels, bed linen, bed making, basic package of spices, sugar, coffee and cleaning products. Filling up the water tank and full gas bottle and reserve gas.

 

How does the cancellation policy work?

The reservation of the motorhome includes the payment of 50% of the total rent as a signal. If the client cancels the reservation requested, the following penalties will apply to the payment of the reservation: If cancellation is notified within 30 days of the start of the rental 50%. If you communicate between 30 and 15 days before the start of the rental 80%. If you communicate with less than 15 days until the start of the rental 100%

Is cleaning a separate expense?

NO.
The inside of the vehicles is clean at the time of departure.
At the time of returning the vehicle, the motorhome must be clean again, as at departure. ( inside ) and the used linen and towels folded.
Pots, pans, plates, cutlery etc..must be clean and nicely washed.
Standard cleaning products are provided.

If the vehicle is returned dirty, an additional charge of €50 per hour of cleaning will be charged.

(Dishes will be charged separately if applicable).

The hirer is obliged to return the vehicle with empty grey and black water (WC) tanks.
You can also choose to have this service done by us. ( extra paying )

Can I bring my pet?

On request and at an additional cost of €25 per rental period.

Is smoking allowed inside the motorhome?
NO, IT IS NOT ALLOWED
How is the reservation payment made?

1st – When making the reservation you have to pay a deposit of 50% by bank transfer.
2nd – The rest (50%) will be paid when picking up the motorhome, cash or by credit card.

Are children considered normal passengers?

Yes, they are considered normal passengers. For safety reasons, they must have their own seat. Child seats must be reserved. We cannot guarantee their availability at the time of pick-up if they are not booked in advance.

Where do I discharge the dirty water?

At our base, it is possible to discharge grey water and black water. ( paying ) A specialised company empties our tanks after which the water is properly processed so we can take care of nature.

What fuel do motorhomes use?

All our mobile homes and motorhomes use DIESEL fuel.
We deliver the vehicle with a certain amount of fuel and the renter must return the vehicle with the same amount of fuel.
If it is not possible to refuel and return the vehicle with the same amount of fuel we will do it for you. At the market price, with an additional service charge of €25

Will I be able to charge my mobile/tablet?

Yes, there is a USB socket for the charging cable in the passenger compartment.