Resolve your doubts
Where do I pick up the motorhome?
We are very easy to reach by public transport: direct bus from Palma to our base.
We are happy to help you with the timetable.
If you would like a private shuttle, we are happy to help you make a reservation.
We are located in Pollença. The most beautiful place to start your holiday with crystal clear water and wonderful sandy beaches.
From here begins a beautiful road through the mountains to the authentic village of Soller.
Our base is located opposite the Lidl, so after some shopping your holiday can start straight away!
You can pick up/deliver the camper from 4:00 PM and return the camper until 11:00 AM.
Deviations are possible on request. (depending on your flight schedule)
If your return flight takes place very early in the morning, it is possible to spend the night at our base.
If your return flight is very late, you can also spend the first night at our base.
Where can I go and can not I camp?
Be sure to download the free app: park4night. (used and constantly updated by thousands of campers).
IMPORTANT: You can always stay at our base and explore the island from there. Feel free to ask.
What driving license and minimum age do you need to rent a motorhome?
The driver must have held a class B driving licence or the corresponding national licence for more than two years. If you are not an EU resident, you must hold an international driving licence.
The minimum age to drive the vehicle is 25 years.
It is possible from the age of 21 for a surcharge of 8 euros per day.
An additional driver is possible for a surcharge of 8 euros per day.
What does the insurance include?
The insurance is a full comprehensive insurance with a franchise of 1000 euros. Therefore a deposit (no payment) of 1000 euros is requested at check-in. This deposit is automatically released after inspection of the vehicle.
What is INCLUDED in the rental price?
The vehicles ( depending on the model ) are equipped with kitchen, fridge, bathroom with sink, shower and toilet, heating, water and wastewater tank, safety belts in the passenger compartment, USB to charge phone, independent 12 V battery for the passenger compartment and radio.
The rental price also includes:
– Unlimited mileage
– VAT
– Civil liability insurance. Comprehensive with an excess of €1000
– Sunshade (depending on model)
– External cleaning
– Mattress, pillows, crockery, cutlery, pots, pans, cafeteria
– Outside table and chairs and filling hose for water
-Gas
What is NOT INCLUDED in the rental price?
– Diesel fuel
– Chemical toilet and product ( €30 per rental period )
The chemical toilet is included in the White Moon
-Bedding: towels, duvets, pillows, mattress protector and bed linen ( 25 euro per person en per rental period ). Making the bed and getting the camper ready for departure.
How does the cancellation policy work?
The reservation of the motorhome includes the payment of 50% of the total rent as a signal. If the client cancels the reservation requested, the following penalties will apply to the payment of the reservation: If cancellation is notified within 30 days of the start of the rental 50%. If you communicate between 30 and 15 days before the start of the rental 80%. If you communicate with less than 15 days until the start of the rental 100%
Is cleaning a separate expense?
NO. ( if the camper is returned clean )
The inside of the vehicles is clean at the time of departure.
At the time of returning the vehicle, the motorhome must be clean again, as at departure. ( inside ) and the used linen and towels folded.
Pots, pans, plates, cutlery etc..must be clean and nicely washed.
If the vehicle is returned dirty, an additional charge of €50 per hour of cleaning will be charged.
(Dishes will be charged separately if applicable).
The hirer is obliged to return the vehicle with empty grey and black water (WC) tanks.
You can also choose to have this service done by us. ( extra paying )
Can I bring my pet?
On request and at an additional cost of €25 per rental period.
Is smoking allowed inside the motorhome?
How is the reservation payment made?
1st – When making the reservation you have to pay a deposit of 50% by bank transfer.
2nd – The rest (50%) will be paid when picking up the motorhome, cash or by credit card.
Are children considered normal passengers?
Yes, they are considered normal passengers. For safety reasons, they must have their own seat. Child seats must be reserved. We cannot guarantee their availability at the time of pick-up if they are not booked in advance.
Where do I discharge the dirty water?
At our base, it is possible to discharge grey water and black water. ( paying ) A specialised company empties our tanks after which the water is properly processed so we can take care of nature.
Also on the free App park4night you can find different drop-off points. (some free)
What fuel do motorhomes use?
All our mobile homes and motorhomes use DIESEL fuel.
We deliver the vehicle with a certain amount of fuel and the renter must return the vehicle with the same amount of fuel.
If it is not possible to refuel and return the vehicle with the same amount of fuel we will do it for you. At the market price, with an additional service charge of €25
Will I be able to charge my mobile/tablet?
Yes, there is a USB socket for the charging cable in the passenger compartment.